Customer Service Manager Europe

Do you want to join a fast-growing international tech and manufacturing company that is in the forefront of reducing emissions? We are seeking a highly motivated and skilled Customer Service Manager to join our team at our headquarters in Bergen, Norway.

The Customer Service Manager is responsible for managing the service team in working with customers to resolve issues & maintain ESS uptime and to coordinate and oversee the service and commissioning of customer installations as needed.

Throughout the warranty period of installed systems and service of the installed base, the Customer Service Manager must communicate and plan with the Project and Engineering departments to provide feedback on field issues to improve product reliability and sustainability.

Tasks and responsibilities

  • Responsible for developing Corvus into a leading global service organization.
  • Responsible for implementing an operational and effective strategy that ensures customer satisfaction with Corvus products and services.
  • Responsible for growth in new recurring service agreements, delivering on annually agreed revenue budget.
  • Responsible for developing deep insight into legal aspects of warranty clauses and service agreements ensuring Corvus to act according to valid agreements.
  • Responsible for training, inventory, and spare parts management
  • Responsible for evaluation, selection, training and quality approval of 3rd party service contractors globally needed for peak/high load periods
  • Manage service contracts and implement improvements and cost optimization
  • Opex and Capex budget and cost follow-up
  • Establish and develop customer relationships with both ship owners and system integrators
  • Coordinate the scheduling of service technicians to provide support to customers to troubleshoot and resolve issues remotely and at customer installations.
  • Create and update customer issue tickets to provide up-to-date status on assigned cases.
  • Create RMAs and Sales Orders for the return and shipment of parts to and from customers.
  • Participate in creating and improving processes that allow Corvus to more efficiently deliver products and services to our customers
  • Select and follow up contracted resources dedicated for specified tasks and assignments
  • Manage and follow up firm plan for Lighthouse connectivity across portfolio
  • Occasional travel to customer sites to manage customers and perform reviews, service actions or commissioning.
  • Create and maintain internal and customer-facing documentation to disseminate product information related to installation, operation, and diagnostics.

Success Factors

  • Departmental team motivation
  • Allocation: Utilization above 70% on customer projects
  • Manage customer relationships
  • Delivering Service revenues according to budget
  • Keeping Warranty cost according to budget
  • Delivering on Opex and Capex budgets
  • Recruit, train and develop Service resources
  • Desired qualifications, education and skills:
  • Relevant technical education at university or university level in mechanical, electrical or IT engineering
  • Have practical experience problem solving in electrical/mechanical and software systems.
  • Experience with installation and testing in industrial environments, preferably maritime installations.
  • Organized and good multitasking capabilities
  • Experience working with customers.
  • Good communication and crisis management skills.
  • Able to travel internationally.

Our Corporate Values

In Corvus Energy, our values provide a guideline for the correct behavior and create a common understanding amongst employees. These values are aligned with Corvus Energy’s strategic goals and reflect our company’s leadership vision. These values also serve as guiding principles for all leaders and set out our expectations..

We act with Integrity
We drive Innovation
We are Team Players
We are Passionate

We offer a competitive salary, along with a comprehensive benefits package that includes health insurance, a good pension scheme, and opportunities for professional development in a global organization.

Joining our team will provide you with the chance to work on cutting-edge technologies that contribute to a sustainable future.

As an organization, we also strive for a good work–life balance and a healthy lifestyle and we have flexible working hours. We offer healthy varied lunches and snacks as well as sports and social activities outside of work
If you find this position interesting, we encourage you to apply. We are a fast-growing company with a strong demand for our products, being the undisputed market leader in one of the most exciting industries in the maritime industry. Join our team and be a key player in our success story of powering a clean future all around the world.

We encourage all interested candidates to apply.

If you have any questions about the position, do not hesitate to contact lplarsen@corvusenergy.com

We conduct interviews continuously.

About Corvus Energy

Corvus Energy is the world leading supplier of zero-emission solutions for the maritime industry. We specialize in developing cutting-edge battery energy storage solutions and hydrogen fuel cell systems to reduce emissions from a wide range of applications, from ferries and offshore vessels to tankers and cruise ships. With over 850+ projects delivered all around the world, Corvus Energy is by far the market leader in one of the most exciting and fast-growing industries within sustainable transition. Today we are close to 250 employees across 15 global locations, headquartered in Bergen, Norway and with hubs in Vancouver, Canada and Bellingham, USA.