Customer Service Engineer
Position Summary:
We are growing and hiring a Customer Service Engineer to perform on-site and remote service support for Corvus customers. Service work includes installation support, complex systems commissioning, troubleshooting and diagnosis, on-site system testing/characterization and training of customer personnel. This “hands-on” engineer will also do repairs and modifications when required.
Responsibilities
- Travel to customer sites internationally to perform service and system commissioning.
- Diagnose and repair hardware assembly, software configuration, network and integration issues, and update firmware
- Provide remote support to guide and assist customers.
- Collect State of Health (SOH) test data, perform data analysis and create reports.
- Create Sales Orders and RMAs for shipping components to and from customers.
- Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
- Provide technical training to customers.
- Participate in development of training programs for new product introductions.
- Additional duties as required.
Qualifications
- Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
- Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
- Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
- Excellent troubleshooting and problem-solving skills applied to electrical, mechanical and software systems.
- Experience working with communication systems and networks. Working knowledge of data transfer standards.
- Able to travel internationally up to 50% yearly, have a valid passport and driver’s license.
- Must be fully vaccinated against COVID-19 to meet travel requirements.
- Must be eligible to meet and maintain requirements for security clearance as applicable.
- If required, must be able to work additional hours to meet the objectives of the position.
- Experience with ship systems (electrical & mechanical) is an asset.
- Experience with lithium-ion battery technology and systems is an asset.
We offer
- An exciting and important position working for the world-leading supplier of maritime energy storage solutions
- To take part in the green shift for the ocean space
- International work environment and multidisciplinary team collaboration
- Competitive salary and benefits
- International career opportunities
While we sincerely appreciate every application, only candidates selected for an interview will be
contacted.
Mark the application: Customer Service Engineer
Send to: Canada.careers@corvusenergy.com