Customer Service Engineer

We are seeking a Customer Service Engineer to join our experienced team with home base in our headquarters in Bergen. We take great pride in supplying our customers with advanced lithium-ion battery systems proven economical, safe and reliable in a range of challenging maritime and transportation applications. As Customer Service Engineer you will play an important role in delivering service and support to our customers Worldwide. The position requires the flexibility for short and long time travel on a regular basis. Onboard vessel experience will be an advantage.

Job Description

  • Provide field service to troubleshoot and resolve issues at customer installations
  • Participate in commissioning of our Energy Storage Systems and the handover to Customer
  • Create and update customer issue tickets as needed to provide up-to-date status on assigned cases and final settlement
  • Download and analyze customer data for troubleshooting and monitoring purposes
  • Connect to remote systems to perform diagnostics and upgrade and configure software
  • Escalate and manage resolution of issues that require engineering resources
  • Accurate and on-time reporting and documentation
  • Participate in creating and improving work processes within the service department

Qualifications

  • B.Sc. in field of electronics or mechanical engineering or Technical higher Professional Degree (Teknisk Fagskole), preferably including relevant Certificate of Apprenticeship (Fagbrev).
  • Experience from the marine industry and knowledge of ship systems (electrical & mechanical) is and advantage. Other relevant experience will also be considered
  • Proven troubleshooting and problem-solving skills applied to electrical/mechanical and software systems
  • “Hands on” experience installing and testing hardware in an industrial environment
  • Previous experience with lithium-ion battery technology is an asset

Personal skills

  • Well organized, with the ability to manage high workloads and prioritize tasks
  • Able to work independently with minimal supervision
  • Flexible and solution oriented, with high working standards
  • Norwegian and English fluency
  • Advanced digital skills

We offer

  • An exciting position within the Maritime Battery Industry Worldwide
  • Be a part of a dedicated team with a common goal to power a clean future
  • International career opportunities within a fast growing company
  • Competitive salary and benefits

Application deadline: June 26, 2022

We encourage candidates to submit an early application. Relevant candidates will be called for an interview on an ongoing basis. Please send your application through this link: